I think there are many people find that holding a position of Customer Service is an easy and a boring job to do. Well, that actually depending on what type of company it is. Some call center, they might just need to pick up calls, if problem occurred or can't be solved at that moment, then they just need to create a ticket and pass to other department to handle it. That's it, case close.
As for me, working here in the call service center, we need to have some technical skills in order to solve customer's problem, of cause the better technical knowledge we have, the faster we can settle the problem. I am in the Hong Kong technical support team. I need to speak Cantonese most of the time, it is not difficult for that. But the hard and painful thing is when I need to translate an English version of Windows to a Chinese Version of Windows, and that also doesn't mean customer understands how to do it.
See, customer service is not as simple as you think it is. Handling in the front line of a company is like the front line warriors in a war. Customer will just shout at you over the phone or maybe saying something not so nice to hear.
For now, I can only say, I will try to get used to it.
1 comments:
Well, you must learn how to enjoy it instead of "get used to it".
Look at the positive side when you find out what is the customer's problem and solve it. You will feel the joyful as customer is having after you help to resolve their problem. Just simple say, customer is like a kid, they will act exactly like a kid to get what they want, and we shall act as parents with patient to clam them down...at the same time educate them how to react when there is a problem.
They willing to listen to us if we speak in confident and professional way. At the end, you will find out, call center support is not just a simply answering-call-place, it is a place where customer will get solution and satisfaction from us. Gambateh!
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