KTM introduced Ladies Only At All Times

Today KTM implemented "Ladies Only At All Times" from Sentul to Port Klang. It means that the middle coach is only for women, the sides are for men and women as well if they choose to. This is a good move from KTM, which I like it. But...

1. I still see men in the women coach. Even though there was polis bantuan to announce that this coach is only for women.

2. In some stations, the train did not stop at the exact spot for the ladies to hop into the middle coach. If the train does not stop in the middle of the station, then what is the purpose of the pink posts which stand in the middle of the station for?

This was what I saw today, hopefully the polis bantuan will continue their job on telling the guys, "Please go to the side coaches"!

Customer Service

I think there are many people find that holding a position of Customer Service is an easy and a boring job to do. Well, that actually depending on what type of company it is. Some call center, they might just need to pick up calls, if problem occurred or can't be solved at that moment, then they just need to create a ticket and pass to other department to handle it. That's it, case close.

As for me, working here in the call service center, we need to have some technical skills in order to solve customer's problem, of cause the better technical knowledge we have, the faster we can settle the problem. I am in the Hong Kong technical support team. I need to speak Cantonese most of the time, it is not difficult for that. But the hard and painful thing is when I need to translate an English version of Windows to a Chinese Version of Windows, and that also doesn't mean customer understands how to do it.

See, customer service is not as simple as you think it is. Handling in the front line of a company is like the front line warriors in a war. Customer will just shout at you over the phone or maybe saying something not so nice to hear.

For now, I can only say, I will try to get used to it.

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